Policies: Class terms and Conditions, Use of electronic systems and privacy.

  • All information on this site and the policies contained within it are subject to being updated without notice. If you are using services and this site provided by us you are advised to check the site regularly. By using this site and/or our services you agree to do this regularly of your own accord.

  • You are responsible for knowledge of the terms and conditions which are also made aware to you and you accept at the point of booking or attending any service.

  • Information provided on the site supersedes any other information in the event of there being any debate or conflict.


Class terms and conditions


General good class etiquette


  • Out of consideration to the instructor and others in the class, please arrive so that the class can start on time and you are able to participate in the warm up, which is an important part of the class. If you arrive more than 5 minutes late for the class, you may not be able to join in.

  • Always bring water to keep yourself hydrated during class and after.

  • If you have to carry emergency medication for asthma, allergies or any reason please ensure you bring it to every session.

  • Wear clothes that are comfortable for you to move in. Avoid anything too baggy as this will restrict the amount of feedback I can give you about your movement. Please be mindful that wearing loose fitting shorts or leggings that are very thin may result in you exposing more of yourself than you may wish to expose! If you have long hair make sure you bring something to tie it up with as some small equipment can catch on long hair.

  • Make sure you wear socks to class, preferably ones with grippers on (I can advise on these should you wish to buy them). Grippers prevent slips and falls and are seriously recommended for any clients with low bone density and clients with balance issues as they also develop proprioception skills.

  • Wearing layers to class is a good idea as you will be able to respond to your own body’s needs during and after the session.

  • Make sure all equipment is returned either during or after the class to prevent fellow classmates tripping!

  • Pilates is a space in the week for yourself as well as other clients in the room. For that reason please make sure that mobile phones are turned off or set to silent.


Pilates and your safety


  • Your health and safety is paramount, for that reason the following terms and conditions apply without exception.

  • You are responsible for your own body, learn to listen to and respect it. Your ability to perform Pilates exercises may vary from session to session depending on your state of well-being, fitness, tiredness and/or stress levels. Let me know of any changes in your health or physical state. Exercise should be performed at a pace that feels comfortable for you. Pain is the body’s warning system and SHOULD NOT be ignored. Pilates does not have a ‘no pain, no gain’ philosophy.

  • Before starting any Pilates course you are required to complete a form giving information about your health. No session may take place without this information.

  • If you are currently seeing a GP, Physiotherapist, Consultant or any medical professional it is your responsibility to gain clearance from them for you to exercise. It is also your responsibility to know what your condition is so that you can accurately convey this to me. In some instances it may be required for you to seek written permission from your medical professional before you can start any Pilates training or gather further information from them e.g. about contraindicated movements which will be used to devise a safe Pilates programme.

  • If there is any change in your health such as an illness, accident or injury, possible pregnancy or you are placed on medication please ask your healthcare provider if they are concerned about your ability to exercise. You must let me know of any changes, no matter if you feel that they are not relevant as it is highly likely that you may need an adaptation in some way. It may be necessary to seek further advice from your medical professional before lessons can resume.

  • Clients with low/high blood pressure and/or cardiac irregularities should consult their GP prior to attending class and may be required to produce a note from their GP or Consultant.

  • Pilates is non-competitive. Please work to a level that does not push yourself beyond your limits. Other people in class may be able to do things you consider to be amazing but that does not mean that is the right level for you. Listen to what your body is saying during the session and respect your own achievements.

  • I reserve the right to ask you to stop during as session if I am concerned for your welfare, my welfare or the welfare of other participants in class.

  • If you are unfortunate enough to have contracted a sickness bug / fever please make sure you wait 48 hours until the sickness has stopped. The Pilates environment is not a safe environment for you whilst your body is recovering. Please also be mindful that many people who do Pilates may have existing conditions that can be exacerbated by sickness bugs, we all have a duty to care for each other's health.

  • If I feel group lessons are not the right place for you at any current time I will discuss this with you and reserve the right to refuse access to services if I feel your health may be endangered for any reason. It may be that you would benefit from a different kind of training either with myself or a health professional which would then allow you to integrate back into a class setting in the future.

  • Classes are a place of safety for all, and I reserve the right to forbid any client access to services if they behave in a way that makes others feel uncomfortable or threatened.

  • Clients who are under the age of 16 are allowed provided they are accompanied at all times by a parent or legal guardian. If no parent or guardian is not present no session can take place and the session is regarded as a late cancellation.

  • Clients having Studio sessions (London only) are also subject to any additional rules of the Pilates studio they are training at.


Teaching policy - use of touch


  • Pilates, Buff Bones® and Franklin Method® are all movement disciplines. In order to ensure your safe movement it is necessary from time to time during a class to offer physical correction and tactile cuing (use of touch to get the body to respond) to help your mind and body to understand the movement. In taking part in class you agree to touch being used. If you are uncomfortable with this, you must make this clear in writing before any class starts.


Refund and cancellation policy


  • This differs from venue to venue and depends on the class you are attending and is outlined to you and you accept when booking services via Acuity Scheduling.

  • By booking and attending classes you agree to the terms and conditions which are displayed here and are outlined within this site and via Acuity at the point of making a booking for the service you have requested.


Privacy and Use of this website, electronic systems and information shared by us and you


  • By using this website and any of Pilates Mind Body's electronic communications and social media profiles you agree to the following terms and conditions. If you do not agree please do not use this site, leave the site immediately and stop using our methods of electronic communication and social media profiles.

  • Use of our website, content and services is subject to jurisdiction of UK courts only.

  • In May 2018, a new European law called the General Data Protection Regulation (GDPR) will become law. The purpose of this law is to give people more control over how organisations use their data.

  • The following explains how Sarah Pritchard Pilates Mind Body collects data and what we do with it.

  • Data is collected through this website or other communication channels such as email, phone or social media.

  • Depending on our relationship with you, this could include items such as your initial business inquiry through to information regarding an ongoing contractual relationship, such as the New Client Form giving a clear view of your health and wellbeing and suitability to attend our classes or workshops.

  • This website is powered by Squarespace which is based in the USA. Squarespace uses cookies to optimise the website and help it perform. You can find out more about the data Squarespace collects by visiting https://www.squarespace.com/cookie-policy/

  • Squarespace also collects analytical data, such as the general location of site visitors, and which pages have been visited (to help Pilates Mind Body monitor and develop content for its audiences), as well as the IEP address. It provides these to Pilates Mind Body. We have no information from Squarespace that would allow us to identify you personally. You can find out more about this at www.squarespace.com

  • 3rd party tools are used as part of our day-to-day business which may mean that your information will pass through their systems. Below is a list of these tools along with a link to their GDPR compliance statement (where applicable);

  • Squarespace hosts www.sarahpritchardpilatesmindbody.com. The website is secured by an SSL certificate.

  • Gmail is our email provider and we use GSuite. The website is also linked to Google Analytics.

  • Acuity is the online booking system www.acuityscheduling.com/privacy.php

  • Stripe is used for transactions www.stripe.com. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

  • Mailchimp are our emarketing providers, all paying clients are added to the mailing list as well as those who have requested further information via email or from the website.

  • We also use social media platforms which have their own separate privacy policies in place. If you are unhappy with these platforms stop using them to access Pilates Mind Body immediately.

  • Information provided from Pilates Mind Body or through links is never intended for you to self diagnose or use instead of professional medical guidance from your GP, Physiotherapist, Consultant or any other qualified medical professional. We are not medical professionals and are unable to give medical advice. If you have concerns about any aspect of your health you are always advised to consult a qualified medical professional and you should follow their advice regarding any medical condition or concerns you may have.

  • Links to other websites and articles are provided for your convenience only. Links to other sites and articles are at your own risk and we are not responsible or liable for any damage incurred to you or your systems whilst linking. We have no control over the content of other sites or their opinions expressed. We do not endorse third party advice offered in these communications. By clicking on these links you will become party to the privacy policy of link you have clicked. We have no control of these policies and use of data.

  • Use of email: Use of email should be treated as not confidential and subject to possible loss, interception or alternation. By using email you accept this and if there are issues you wish to discuss which are sensitive please do not use email as a communication tool. It is for that reason that we do not ask for you to send your initial details only to us via email to ensure that the data held on you is held as securely as possible. We are not responsible for your systems contracting any virus or electronic attack as a result of downloads, email or site use.

  • Records kept by us are not sold on and are used to provide professional services to you. They are only used to help us establish the right programme for you and to communicate and improve our communications to you. Medical data is stored securely and is not held on electronic systems unless you have communicated medical details to us through an electronic system e.g. email or social media. We do not ask you to communicate medical data to us through electronic systems for the reasons that we do not regard them as secure.

  • We do not knowingly collect information from those under the age of 16. If we find users interacting with us who are under this age we will delete them from our systems. In the case of a client who is a child we ask that the parent registers on behalf of the child e.g. "Mrs Pilates on behalf of X Pilates". All communication must be done though the parent when using electronic systems.

  • How long will the data be stored for?

  • The new client data will be stored in line with UK tax laws and for insurance requirements to remain in place.

  • What rights does the data subject have?

  • You have the right to view the information we hold. You have a right to withdraw from mailing lists. You have a right to be deleted from Acuity Scheduling. If you wish to do so, please contact Sarah using the contact button on the website.